Discussion Card: Multicultural Customer Service

Making the Most of Customer Service

Are assumptions about a customer based on language, accent and culture impacting communication and customer service? These easy-to-use cards provide a simple model (C.U.S.T.O.M.E.R.) along with thought-provoking questions on serving multicultural customers. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Learning Path & Details

Diversity, Equity, Inclusion & Belonging
Type: Discussion Cards
Audience: General
Available As: Download, Pack of 25, Pack of 50, Pack of 100

Topics

Suggested Industry Usage

Competencies

Creating Customer Loyalty
Understanding Diversity
Fostering Inclusion, Equity & Belonging

Buying Options

Library License You may license this asset or the entire video library. Please contact your sales representative for cost-effective license pricing. Enterprise licensing also available.	Sign In to Request Quote
Download License $1.00 (Minimum 100 employees) This license option grants access to the full (complete) video - downloaded in MP4 format.	Employees:
Pack of 25 $19.95 These laminated cards are sturdy and printed in eye-catching colors.	Packs:
Pack of 50 $34.95 These laminated cards are sturdy and printed in eye-catching colors.	Packs:
Pack of 100 $59.95 These laminated cards are sturdy and printed in eye-catching colors.	Packs:

Training Files (1)

English

Title	Type	Time/Pages	Language
Multicultural Customer Service Activity	Workshop Material	2 pages	English	Demo

Additional Information

These thought-provoking cards are great discussion generators! They can be used to trigger conversation inside and outside of the training room and serve as perfect just-in-time performance management tools. Note: Printed cards (size of business cards) can also be purchased in sets of 25, 50 and 100. These laminated cards are sturdy and printed in eye-catching colors. Card packs start at $19.95 (25 cards). Email clientservices@sollah.com to order.