Discussion Card: Multicultural Customer Service
Making the Most of Customer Service
Are assumptions about a customer based on language, accent and culture impacting communication and customer service? These easy-to-use cards provide a simple model (C.U.S.T.O.M.E.R.) along with thought-provoking questions on serving multicultural customers. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Learning Path & Details
Suggested Industry Usage
- Creating Customer Loyalty
- Understanding Diversity
- Fostering Inclusion, Equity & Belonging
Training Files (1)
|Workshop Material||2 pages||English||Demo|
These thought-provoking cards are great discussion generators! They can be used to trigger conversation inside and outside of the training room and serve as perfect just-in-time performance management tools. Note: Printed cards (size of business cards) can also be purchased in sets of 25, 50 and 100. These laminated cards are sturdy and printed in eye-catching colors. Card packs start at $19.95 (25 cards). Email firstname.lastname@example.org to order.