Got Sales?® Cross-Selling and Up-Selling
Successful Cross-Selling and Up-Selling
Cross- and up-selling offers customers additional value by exposing them to solutions they might never have considered. They are both key to the selling process. By the end of this module, you will be able to identify the difference between cross-selling and up-selling, their importance and their techniques.
Learning Path & Details
- Personal Performance
- Type: eLearning - LearningBytes®
- Audience: General
- Level: Foundational
- Seat Time: 25 Minutes
- Available As: eLearning, Hosted eLearning
Topics
Suggested Industry Usage
Competencies
- Sales Performance
- Sales Training
Learning Objectives
- Identify the difference between cross-selling and up-selling
- Identify the importance of cross selling and up-selling
- Identify the techniques for cross-selling and up-selling
Interactivity
- Audible Narration
- Linear Navigation
- Interactions and Activities
- Pre-Assessment
- Post-Assessment
- Audio Conversations
Buying Options
Training Files (1)
| Title | Type | Time/Pages | Language | |
|---|---|---|---|---|
| eLearning Course | – | English | Preview |
Additional Information
Cross- and up-selling offers customers additional value by exposing them to solutions they might never have considered. They are both key to the selling process. By the end of this module, you will be able to identify the difference between cross-selling and up-selling, their importance and their techniques. Cross-selling and up-selling are important to maintaining customer satisfaction and building customer loyalty. They can also boost revenue, helping the business prosper.
Trainer Comments: Cross-selling and up-selling are important to maintaining customer satisfaction and building customer loyalty. They can also boost your dealer’s revenue, helping the business prosper.
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