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Managing Others: A Guide to Resolving Conflict at Work
Activities ID: 3320

Managing Others: A Guide to Resolving Conflict at Work

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A Toolkit for Workplace Conflict Resolution

A powerful on-the-job resource for new and seasoned leaders! Conflict is a normal and valuable part of team performance, not something managers should eliminate. A manager’s role is to create conditions for early, direct resolution, coach employees toward ownership, and step in only when structure is needed. This guide provides step-by-step tools to address common manager pitfalls (such as avoidance, bias, and over-involvement) that undermine effective resolution. Ultimately, conflict is a signal that, when handled well, strengthens alignment, accountability, and team results.

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Managing Others: A Guide to Resolving Conflict at Work4 pages
Workshop Material

Managing Others: A Guide to Resolving Conflict at Work

Self-Study Guide
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Additional Information

The framework in this job aid organizes conflict management into three phases: prevention (setting expectations and modeling communication), intervention (pausing escalation, acknowledging perspectives, clarifying issues, and structuring dialogue), and follow-through (reinforcing agreements and ensuring accountability). A key theme is shifting from solving problems for employees to coaching them to handle conflict directly, building long-term capability. 

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Competencies

  • Creating a Collaborative Environment
  • Developing Core Leadership Skills

Learning Objectives

  • Learn that conflict is a performance signal that, when managed correctly, drives alignment, accountability, and stronger team outcomes.
  • Understand that a manager’s role is not to resolve every conflict... but to build the conditions, capability, and structure for conflict to be resolved effectively.

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