Video Vignettes ID: 610

Analyze Needs (Sales Process)

Sales Planning

How to analyze customer needs before offering solutions in the sales process. Use open-ended questions to understand the customer's priorities and challenges. Active listening and follow-up questions are crucial for clarifying and confirming the customer's needs. The ultimate goal is to build trust and rapport by understanding both the customer's facts and feelings.

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Analyze Needs - OSAT8 min
Video Vignette

Analyze Needs - OSAT

Video with graphics and narrator
CC

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More From the Series: The S.A.L.E. Series: Win the S.A.L.E. for Sales Professionals

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Also Available as

Win the S.A.L.E.™ One Step at a Time
Signature Course
Win the S.A.L.E.™ One Step at a Time

Topics

Competencies

  • Developing Critical Work Skills

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