Your Path to Success™ Serving Others

Exceptional Customer Service

These days, when most people pick up the phone, write an email or walk into an office or store, they pretty much expect the service they're going to get is indifferent or even just plain awful. Little things like… Thanking the customer and empathizing with their situation. Acknowledging their emotions, rather than ignoring them. And reassuring the customer that your goal is to help… Those are the kinds of things that make customers feel like you really care.

Learning Path & Details

Competencies

  • Creating Customer Loyalty

Buying Options

Library License

You may license this asset or the entire video library. Please contact your sales representative for cost-effective license pricing. Enterprise licensing also available.
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Download License $5.00 (Minimum 100 employees)

We will contact you for license agreement details and any applicable set-up fees.
Employees: 

USB Drive $595.00

Secure USB must be seated in computer in order to run. Content can't be copied or downloaded. Purchase price allows access to content for one year. Discounted renewal available. Discussion/workshop materials (when applicable) will be delivered via email.
USB: 

Training Files (3)

TitleTypeTime/PagesLanguage 
Serving Others
Video with graphics and narrator
Video Vignette03:54 minEnglishDemo
Serving Others
Discussion Guide
Workshop Material 60 pagesEnglishDemo
Serving Others
As Produced Script
Workshop Material 2 pagesEnglishDemo

Additional Information

So, the next time you're feeling a little stressed; or a customer is doing their best to push all your buttons, don’t forget... it's all about how you respond. Remember… effectively serving others is vital for your path to success.


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