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TrainingBriefs® Creating a Positive Customer Experience
TrainingBriefs® Course ID: 2107

TrainingBriefs® Creating a Positive Customer Experience

Creating a Positive Customer Experience

Customers deserve our undivided attention. Regardless of the industry you’re in, it’s often hard to balance multiple interruptions and give each customer the attention they deserve. If you find yourself in this situation, remember these three things; focus on the customer and listen actively, demonstrate a positive attitude and be proactive, and fulfill the customer’s wants and needs by solving the problem.

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TrainingBriefs®- Creating a Positive Customer Experience
eLearning Course

TrainingBriefs®- Creating a Positive Customer Experience

eLearning File

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eLearning - Sollah Hosted $9.00 (Minimum 100 learners)

The course will be uploaded to TRAININGFLOW™. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.

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eLearning - Client Hosted $8.00 (Minimum 100 learners)

The course will be packaged for use in YOUR OWN LMS. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.

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Additional Information

Creating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.

More From the Series: Glad I Could Help: Real Customer Service Situations for Discussion™

Related Programs & Training Ideas

Category & Details

Topics

Competencies

  • Creating Customer Loyalty

Learning Objectives

  • Learn to focus on the customer and listen actively.
  • Understand how to demonstrate a positive attitude and be proactive
  • Learn how to fulfill the customer’s want and needs by solving their problem.

Interactivity

  • Audible Narration
  • Integrated Video
  • Interactions and Activities
  • Post-Assessment

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