eLearning Course
TrainingBriefs® Creating a Positive Customer Experience
Customer Service
New Micro-Learning! Creating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.
Learning Path & Details
- Personal Performance
- Type: eLearning - TrainingBriefs®
- Audience: Employees / Staff
- Level: Foundational
- Seat Time: 5 Minutes
- Available As: Hosted eLearning, eLearning
Suggested Industry Usage
Competencies
- Creating Customer Loyalty
Learning Objectives
- Focus on the customer and listen actively
- Demonstrate a positive attitude and be proactive
- Fulfill the customer’s want and needs by solving the problem.
Interactivity
- Audible Narration
- Integrated Video
- Interactions and Activities
- Post-Assessment
Buying Options
Training Files (1)
| Type | Time/Pages | Language | ||
|---|---|---|---|---|
| eLearning Course | – | English | Demo |
Additional Information
Creating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.
Customers deserve our undivided attention. However, sometimes it’s hard to balance multiple interruptions and give each customer the attention he or she deserves.
More From the Series: Glad I Could Help: Real Customer Service Situations for Discussion™
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