eLearning Course

TrainingBriefs® Creating a Positive Customer Experience

Customer Service

New Micro-Learning! Creating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.

Learning Path & Details

Competencies

  • Creating Customer Loyalty

Learning Objectives

  • Focus on the customer and listen actively
  • Demonstrate a positive attitude and be proactive
  • Fulfill the customer’s want and needs by solving the problem.

Interactivity

  • Audible Narration
  • Integrated Video
  • Interactions and Activities
  • Post-Assessment

Buying Options

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The course will be packaged for use in YOUR OWN LMS. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
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eLearning - Sollah Hosted $9.95 (Minimum 100 learners)

The course will be uploaded to TRAININGFLOW™. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
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eLearning - Client Hosted $7.00 (Minimum 100 learners)

The course will be packaged for use in YOUR OWN LMS. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
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Training Files (1)

TitleTypeTime/PagesLanguage
eLearning Course EnglishDemo

Additional Information

Creating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.

Customers deserve our undivided attention. However, sometimes it’s hard to balance multiple interruptions and give each customer the attention he or she deserves.


More From the Series: Glad I Could Help: Real Customer Service Situations for Discussion™


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