Got Performance?® When Policies and Service Collide
Better Customer Service
As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing. This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer.
Learning Paths & Details
Suggested Industry Usage
- Building Customer Loyalty
- Developing Critical Work Skills
- Audible Narration
- Integrated Video
- Interactions and Activities
Training Files (1)
By completing this module, you will benefit from alternative solutions, increased job satisfaction, and calmer customer interactions.