Got Performance?® When Policies and Service Collide
eLearning Course

Got Performance?® When Policies and Service Collide

Better Customer Service

As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing. This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer.

Learning Paths & Details

Competencies

  • Building Customer Loyalty
  • Developing Critical Work Skills

Interactivity

  • Audible Narration
  • Branching
  • Integrated Video
  • Interactions and Activities
  • Post-Assessment

Buying Options

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The course will be packaged for use in YOUR OWN LMS. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
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eLearning - Client Hosted $14.00 (Minimum 100 learners)

The course will be packaged for use in YOUR OWN LMS. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
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eLearning - Sollah Hosted $16.95 (Minimum 100 learners)

The course will be uploaded to TRAININGFLOW™. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
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Training Files (1)

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eLearning CourseEnglishPreview

Additional Information

Trainer Comments: By completing this module, you will benefit from alternative solutions, increased job satisfaction, and calmer customer interactions.


Related Content

Explore the Program: Glad I Could Help: Real Customer Service Situations for Discussion™