eLearning Course
Got Performance?® When Policies and Service Collide
Better Customer Service
As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing. This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer.
Learning Paths & Details
- Leadership
- Personal Performance
- Type: eLearning - LearningBytes®
- Audience: General
- Level: Intermediate
- Seat Time: 14 Minutes
- Available As: eLearning, Hosted eLearning
Suggested Industry Usage
Competencies
- Building Customer Loyalty
- Developing Critical Work Skills
Interactivity
- Audible Narration
- Branching
- Integrated Video
- Interactions and Activities
- Post-Assessment
Buying Options
Training Files (1)
| Title | Type | Time/Pages | Language | |
|---|---|---|---|---|
| eLearning Course | – | English | Preview |
Additional Information
Trainer Comments: By completing this module, you will benefit from alternative solutions, increased job satisfaction, and calmer customer interactions.
Related Content
Explore the Program: Glad I Could Help: Real Customer Service Situations for Discussion™
