eLearning Course

Got Performance?® When Policies and Service Collide

Better Customer Service

As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing. This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer.

Learning Paths & Details

Leadership
Personal Performance
Type: eLearning - LearningBytes®
Audience: General
Level: Intermediate
Seat Time: 14 Minutes
Available As: eLearning, Hosted eLearning

Topics

Suggested Industry Usage

Competencies

Building Customer Loyalty
Developing Critical Work Skills

Interactivity

Audible Narration
Branching
Integrated Video
Interactions and Activities
Post-Assessment

Buying Options

Request a Quote The course will be packaged for use in YOUR OWN LMS. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.	Sign In to Request a Quote
eLearning - Client Hosted $14.00 (Minimum 100 learners) The course will be packaged for use in YOUR OWN LMS. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.	Configure
eLearning - Sollah Hosted $16.95 (Minimum 100 learners) The course will be uploaded to TRAININGFLOW™. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.	Configure