Video Summary ID: 2882

The Bottom Line (from Confronting Workplace Conflict™ for Managers)

Conflict Resolution

The most effective way to deal with conflict is to...Take a Moment....to get your composure. Identify a Positive Response… to move things forward in a positive way and break that typical fight, flight or freeze response. Manage Your Emotions...so you don’t overreact or take it personally. Remaining calm is good for you and for those you work with. Finally, envision a successful outcome. This is beneficial to you, those you work with and your organization.

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The Bottom Line55 sec
Video Summary

The Bottom Line

Video with graphics and narrator
CC HD 1080

Additional Information

There’s no doubt that dealing with conflict is challenging but may not always be easy.  But, it’s important to learn how-to-deal with “conflict” in a healthy and positive way.

More From the Series: Confronting Workplace Conflict™

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Competencies

  • Creating a Collaborative Environment
  • Developing Core Leadership Skills
  • Managing for Peak Performance

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