The Freeze Response (from Confronting Workplace Conflict™ for Managers)

Conflict Resolution

It’s not uncommon for people to simply “freeze up” when another person tries to steamroll the situation. Yet, moments later we want to kick ourselves because we now know what we should have said - only it’s too late. At the same time, we think we’ll say the wrong thing and the person will get even more upset.

Learning Paths & Details

Competencies

  • Creating a Collaborative Environment
  • Developing Core Leadership Skills
  • Managing for Peak Performance

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Training Files (1)

TitleTypeTime/PagesLanguage 
The Freeze Response
Video with graphics and narrator
Video Vignette01:42 minEnglishDemo

Additional Information

There’s no doubt that dealing with conflict is challenging but may not always be easy.  But, it’s important to learn how-to-deal with “conflict” in a healthy and positive way.


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